COMM 421 Exam 1 CSULB

Negotiation is considered a social process in which: Interdependent people with conflicting interests interact to achieve their desired outcomes. Recent evidence suggests that negotiations should be conducted _______________ in order to find the best solutions for everyone involved. Collaboratively Due to advances in technology and changes in the workplace, negotiation Read more…

Negotiation and Conflict Resolution

Negotiation It is the means by which people deal with their differences. Conflict resolution the act of resolving a controversy, disagreement, fight, war, misunderstanding, love spat, etc. Conflict is the result of differing needs, perceptions, assumptions, and/or values. Managers/Supervisors must Develope skills to recognize conflict and to facilitate, negotiate, madiate, Read more…

Chapter 7 – Negotiation

6 Elements of negotiation 1. Two or more parties 2. Inter-dependant goals 3. Conflict of interest/values 4. Ambiguity 5. Expect give/take 6. structured by situation & negotiator perceptions Situational factors that influence negotiator 1. Number of parties & sides 2. Types of parties 3. Prior relations between parties 4. Power Read more…

Ch. 1 The Nature of Negotiation

Reasons for negotiation • To agree on how to share or divide a limited resource • To create something new that neither party could attain on his or her own • To resolve a problem or dispute between the parties Bargaining vs. Negotiation • Bargaining: describes the competitive, win-lose situation Read more…

Ch. 8 Negotiation

Negotiation A form of communication between opposing sides in a conflict in which offers and counteroffers are made and a solution occurs only when both parties agree -midway between avoidance and domination Competitive Negotiation Can be risky & detrimental to relationships. Involves aggressive tactics such as refusing to compromise (danger Read more…

Mind and Heart of the Negotiator- Ch. 1 Negotiation

Negotiation An interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly 1. Creating value 2. Claiming value 3. Building trust 3 major negotiation skills 1. Dynamic nature of business 2. Interdependence 3. Economic forces 4. Information technology 5. Globalization 5 key reasons for the importance of negotiation skills Read more…

Negotiations: Chapter 6

Understanding Negotiation within Relationships – Negotiating within relationships takes place over time – Negotiation is often not a way to discuss an issue, but a way to learn more about the other party and increase interdependence – Resolution of simple distributive issues has implications for the future – In many Read more…

Negotiation

Negotiation Definition back and forth communication between two parties that have some shared interests, and some opposing interests Negotiation-shared interest they face a common problem and want to see it resolved; each party wants to get something or do something which they can’t get without the other party Negotiation-conflicting interest Read more…

Chapter 16: NEGOTIATIONS

International and Cross Cultural Negotiation Although knowledge of the other party’s culture may provide an initial clue about what to expect at the bargaining table, negotiators need to be open to adjusting their view very quickly as new information is gathered Keep in mind there is a wide variety of Read more…

Chapter 2: The Language of Negotiation

Bargaining Mix All of the issues involved in a negotiation Bargaining Range/Settlement Zone The area between parties’ resistance points Best Alternative to a Negotiated Agreement (BATNA) The most ideal alternative outcome one party to a negotiation could get without negotiating with the other party. The better the alternatives, the stronger Read more…

Chapter 10 com 425

Differences between Two-Party Negotiations and Multiparty Negotiations- Number of Parties Multiparty negotiations have more negotiators at the table. Thus, negotiations simply become bigger. Differences between Two-Party Negotiations and Multiparty Negotiations- Informational & Computational Complexity More issues, more perspectives on issues, and more total information (facts, figures, viewpoints, arguments, and documentary Read more…

Negotiation Study Guide #1

people problem techniques: managing perception Understanding the other sides thinking is the problem. People tend to assume that what they need to know more about is the object or the event. Conflict lies within their heads or dealing with the differences within their heads II. Put yourself in their shoes. Read more…