Project Management CAPM/PMP CH8-13

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You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?
QA is concerned with overall project quality performance.
You are the PM for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following?
Quality is planned into a project, not inspected in.
Planning requires time.*
You are the PM for the recently initiated Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following?
Quality planning
*Should be completed prior to the work beginning–and should thereafter be revisited as needed.
You are the PM for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called?
Quality planning
*It’s the process of creating a plan to meet the requirements of quality
Juan is the PM for this organization and he’s asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn’t know what this is and asks for your help. A fishbone diagram is the same as a(n) ______ diagram.
Ishikawa.
*cause-and-effect outcome
Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?
Quality is the process of completing the scope to meet stated or implied needs.
*Quality, in regard to the project scope, is about completing the work as promised.
You are the PM of the Condo IV Construction project and you’re working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project. In light of this planning event, which of the following is most true about quality?
Quality is prevention-driven.
*Quality wants to complete the work correctly the first time to prevent poor results, a loss of time, and a lost of funds.
You’re the PM for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following?
Cost of quality
*Training to meet the quality expectations is attributed to the cost of quality
You’re the PM for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following?
Cost of nonconformance
*When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality.
You’re the PM of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults?
An Ishikawa diagram.
*The key words “cause and effect” equate to the Ishikawa diagram
Linda is the PM of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?
It allows the PM to experiment with variables to attempt to improve quality.
*Design of experiments uses experiments and “what-if” scenarios to determine what variables are affecting quality.
You’re the PM of the Global Upgrade Project. Your project team consists of 75% team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality?
Checklists.
*Checklists are simple but effective quality management tools that the PM can use to ensure that the project team is completing the required work
Mark is the PM of the PMH Project. Quality inspections of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following?
A Pareto diagram
*Managements wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency.
In the illustration to the right (line graph with a circle encircling some of the lines), what does the circled area represent? *Circled area is in 2 lane where lines are moslty consistent in up and downs
The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause.
You are an IT PM and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following?
Benchmarking
*This is an example of benchmarking because the project team is comparing one system to another
A PM has elected not to enforce safety measures on his construction project. One of the project team members has been injured because of this oversight, and the job site is closed until an investigation into the lack of safety measures is completed. The project will now likely be late, be fined for the error, and lose credibility with the customer. This is an example of which one of the following?
Cost of poor quality
*This is an example of the cost of poor quality. The PM should have followed the safety measures for the job site, and costs associated with the safety measures are considered part of D, the cost of quality.
Your organization uses total quality management as part of its quality assurance program. Maria, a leader in your organization’s quality assurance program, informs you that she will be reviewing your project to determine if your project management activities comply with the total quality management program. This is an example of which one of the following?
Quality audit
*This is an example of a quality audit to confirm that your project is adhering to the quality assurance program established within your organization.
In the illustration to the right, what does the circled area represent? *circled area is at the end of the lowest point of the line graph under all the lanes or axis
Out-of-control data points
*The circled area shows out-of-control data points.
You’re the PM for a plastics manufacturer. You would like to illustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following?
A pareto diagram
What is the type of chart to the right called? *Bar graph with point-line graph on top
A Pareto diagram
You’re the PM of the BlueSky Network Upgrade Project. You have 15 project team members and you’re speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise?
Distance
*Noise is anything that interferes with the transmission and understanding of the message. Distance is an ex. of a noise.
You’re the PM for the JHG Project. Management has requested that you create document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following?
The communications management plan.
*Management is requesting a communications management plan, which details the requirements and expectations for communicating information among the project stakeholders.
Which of the following will help you, the PM, complete the needed communications management plan by identifying the stakeholders’ communication needs?
Lessons learned from previous similar projects
*Lessons learned and historical information from a previous project are ideal inputs to communications planning.
You’re the PM for the JGI Project. You have 32 stakeholders on this project. How many communication channels do you have?
496
*Using the formula N(N-1)/2, where N represents the number of stakeholders, gives us 496 communication channels.
You’re the PM for the KLN Project. You had 19 stakeholders on this project and have added three team members to the project. How many more communication channels do you have now compared with before?
60
*The question asks how many more communication channels exist. You’ll have to calculate the new value, which is 231, and then subtract the original value, which is 171, for a total of 60 new channels.
A memo has been sent to you, the PM, the project team members, and the project customers from the project sponsor. In this instance, who is the sender?
The project sponsor
*Project sponsor is the source of the memo, since this is the sender of the message
Beth is a PM for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint?
Team members in different geographical locales.
*Team members who are not located physically close together can be communications constraint, since it can be tougher to communicate when distance between team members exists.
Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance?
RACI charts.
*These charts do not show project performance, but instead accountability of the resources involved in the project.
There are many terms that you’ll need to know for your PMI examination that deal with project communications. Of the following, which term describes the pitch and tone of an individual’s voice?
Pralingual
*Paralingual is a term used to describe the pitch and tone of a voice.
You’re the PM of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a cost variance (CV) of -$3500, which is outside of the acceptable thresholds for your project. What type of report is needed for management?
Exception report.
*Exception report is typically completed when variances exceed a given limit.
You’re presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting people form your message. This is an example of what?
Noise.
*Noise is correct, since their phone calls are distracting from your message.
You’re the PM for the OOK Project. You’ll be hosting project meetings every week. Of the following, which is not a valid rule for project meetings?
Allow project meetings to last as long as needed.
*Project meetings should have a set time limit
What percentage of a message is sent through nonvebal communications, such as facial expressions, hand gestures, and body language?
Greater than 50%
Gary is the PM of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn’t understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons learned identification take place?
Throughout the project life cycle.
*Lessons learned takes place throughout the project life cycle, not just at the end of the project or its phases
Gary is the PM of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. He now has a good understanding of the lessons learned purpose, but he’s still confused about why you’ve recommended that the project team participate in the lessons learned documentation, too. Why should a project team complete lessons learned documentation?
To help future project teams complete their projects more accurately.
*Lessons learned documentation helps future project teams complete their projects with more efficiency and effectveness
You’re the PM for the PMU Project. Your project has 13 members. You’ve been informed that next week your project will receive the 7 additional members you requested. How many channels of communication will you have next week?
190
*The project currently has 13 team members, and next week, 7 additional team members will come aboard, thus making a total of 20 members. Using the formula N(N-1)/2, where N is the number of identified stakeholders, the communication channels equal 190.
Performance reporting should generally provide information on all of the following except for which one?
Labor issues
*Labor issues are not part of performance reporting
You’re the PM of a project that will last 18 months and includes 3 different countries. As part of your communications management plan you’ve scheduled face-to-face meetings with the project team and you’re utilizing web conferencing software for the virtual team. Based on this info, the process of sending info from the PM to the project team is called what?
Transmitting
George is the PM of the 7YH Project. In this project, George considers the relationship between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George’s belief in the importance of this relationship?
The communication between the customer and George can convey the project objectives more clearly than can the language in the project contract.
*George and the customer’s relationship can allow clearer communication on the project objectives than what may be expressed in the project contract. The contract should take precedence on any issues, but direct contact is often the best way to achieve clear and concise communication.
You’re the PM for your company and you;re working with the project team to develop the project’s communication management plan. The project team is confused about some of the communication terms. Basically, they want to know how communication actually happens and how you can prove the communication was effective. Which one of the following means that communications occur?
The transfer of knowledge
Mary and Thomas are PM for their organization and they’re discussing risk management and risk responses. Thomas insists that an organization should never accept a project risk and Mary says that sometimes it’s okay. They’ve called on you, a PM expert, to help with this decision. When is it appropriate to accept a project risk?
It is appropriate if the risk is in balance with the reward.
*Risks that are in balance with the reward are appropriate for acceptance. Risk acceptance as a response planning technique to an identified risk is appropriate when the cost of a mitigation strategy is equal to or greater than the cost of the risk event to the project should the risk event occur.
Frances is the PM of the LKJ Project. Which of the following techniques will she use to create the risk management plan?
Planning meetings.
You’re the PM of the GHK Project. You and the manufacturer have agreed to substitute the type of plastic used in the product to a slightly thicker grade should there be more than 7% error in production. The thicker plastic will cost more and require the production to slow down, but the errors should diminish. This is an ex. of which of the following?
Threshold.
*An error value of 7% represents the threshold the project is allowed to operate under. Should the number of errors increase beyond 7%, the current plastic will be substituted.
You’re the PM consultant for the Allen T1 Company and you’re helping them create a risk management plan for their project management office. You’re explaining the concept of risk tolerance and how it affects the risk management policies. An organization’s risk tolerance is also known as what?
The utility function.
*It describes an organization’s willingness to tolerate risk.
The customers of the project have requested additions to the project scope. The PM notifies you that additional risk planning will need to be added to the project schedule. Why?
Risk planning should always occur whenever the scope is adjusted.
*When the scope has been changed, the PM should require risk planning to analyze the changes for risks to the project’s success.
Jason is the PM for his organization and he’s working with his project team to identify and analyze project risks. Jason begins to create a risk register as part of this process, but his team doesn’t understand what a risk register is or its purpose. Which one of the following best describes the risk register?
It documents all of the outcomes of the other risk management processes.
You’re a PM consultant for the Steinberg Organization and you’re helping them categorize risks they may encounter in their projects. For starters, you identify some basic risk categories but your client wants to see some examples of these categories. You tell them, for example, that ___ include(s) fire, theft, or injury, and offer(s) no chance for gain.
Pure risks.
*They’re risks that could threaten the safety of the individuals on the project.
Complete this sentence: A project risk is a(n) __ occurrence that can affect the project for good or bad.
Uncertain.
*Risks are not planned; they are left to chance
Bradley is the PM for his organization and he’s working with his project team to identify risks. Some of the project team members are confused as to when risk identification should happen in the project. When should risk identification happen?
Throughout the project life cycle.
You’re the PM of the KLJH Project. This project will last 2 years and has 30 stakeholders. How often should risk identification take place?
Throughout the project.
*Recall that planning is iterative: as the project moves toward completion, new risks may surface that call for identification and planned responses
Ruth is a PM expert and consultant for business creating project management offices. Ruth’s current client wants help to better identify risks. Which one of the following is an acceptable tool for risk identification?
The Delphi Technique.
*Meaning: An anonymous risk identification method
You’re the PM for a project that will create a new and improved web site for your company. Currently, your company has over 8 million users around the globe. You would like to poll experts within your organization with a simple, anonymous form asking about any foreseeable risks in the design, structure, and intent of the web site. With the collected information, subsequent anonymous polls are submitted to the group of experts. This is an example of _____
The Delphi Technique
*An anonymous poll that allows experts to freely submit their opinion without fear of backlash is an example of the Delphi Technique
Alice is the PM for her organization and she’s working with the project team to identify project risks and rank them by impact and probability. Which risk analysis technique provides the PM with a risk ranking?
Qualitative.
*The risk ranking is based on the very high, high, medium, low, and very low attributes of the identified risks.
A table of risks, their probability, impact, and a number representing the overall risk score is called a _____
Probability-impact matrix.
You’re presented with the following table…
What is the EMV for Risk Event 3?
*Probability is: .45. impact Cost/benefit: -300.
-$135
*Risk event 3 has a probability of 45% and an impact cost of -$300, which equates to -$135.
Risk Event; Probability; Impact Cost/Benefit Ex$V
1; .35; -4,000
2; .40; 50,000
3; .45; -300,000
4; .30; 50,000
5; .35; -45,000

Based on the preceding numbers, what is the amount needed for the contingency fund?

117,750
*The calculated amount for each of the risk events is shown:
Risk Event Ex$V
1; -1400
2; 20,000
3; -135,000
4; 15,000
5; -15,750
-117,150
The water sanitation PM has determined that the risks associated with handling certain chemicals are too high. He has decided to allow someone else to complete this portion of the project, and so has outsourced the handling and installation of the chemicals and filter equipment to an experienced contractor. This is an example of which of the following?
Transference
*Because the risk is not eliminated but transferred to someone else or another entity, it is considered transference.
A PM and the project team are actively monitoring the pressure gauge on a piece of equipment. Sarah, the engineer, recommends a series of steps to be implemented should the pressure rise above 80%. The 80% market represents what?
The threshold
*The 80% mark is a threshold
Risk Event; Probability; Impact Cost/Benefit Ex$V
1; .20; -4,000
2; .50; 5,000
3; .45; -300
4; .22; 500
5; .35; -4,500
6

What would Risk Event 6 be, based on the following information: Marty is 60% certain that he can get the facility needed for $45,000, which is $7000 less than what was planned for?

.60; 7000; 4200
*Marty is 60% certain that he can save the project $7000. The $4200 represents the 60% certainty of the savings.
You’re the PM for your organization and you’re working with the project team to identify the project risks, rank the risks on probability and impact, and then create a risk contingency reserve. As part of these processes you want to explore multiple scenarios of risk events in the project so you’re utilizing different tools to analyze the project risk. Based on this information, which of the following can determine multiple scenarios, given various risks and the probability of their impact?
The Monte Carlo technique
You’re the PM of the Adams Construction Project. Some of the work in the project contains pure risk that you’re not willing to accept. You decided to mitigate the pure risks in this project. Which of the following may be used as a risk mitigation tool?
The contract
You’re the PM for the 89A Project. You have created a contract for your customer. The contract must have what 2 things?
An offer and consideration
Britney is the PM of the FTG Software Project. She’s relying on the project scope to help her analyze the procurement needs of the project. The project scope statement can help a PM create procurement details. Which one of the following best describes this process?
The project scope statement defines the contracted work, which must support the requirements of the project customer.
*The project scope statements defines the details and requirements for acceptance of the project, serves as a valuable input to the process of determining what needs to be procured, and defines what the end results will be. When dealing with vendors to procure a portion of the project, the procured work must support the requirements of the project’s customer.
Yolanda has outsourced a portion of a project to a vendor. The vendor has discovered some issues that will influence the cost and schedule of its portion of the project. How must the agreement be updated?
As directed by the contract change control system.
You’re creating new contract for some procured work in the project. Your manager wants you to define how issues and claims will be resolved including the possibility of any lawsuits related to the procured work. The U.S. backs all contracts through which of the following?
The court system
Terry is the PM of the MVB Project. She needs to purchase a piece of equipment for her project. the accounting department has informed Terry that she needs a unilateral form of contract. Accounting is referring to which of the following?
A purchase order
You’re the PM consultant for the Hopson Company and you’re working with them to determine the best vendor and contract choice for a portion of their project. The purpose of a contract is to distribute between the buyer and seller a reasonable amount of what?
Risk.
You’re the PM of the Communications Projects for your organization. Management has stressed that you use privity throughout this project. Privity is what?
The contractual, confidential information between customer and vendor.
Sammy is the PM of the DSA Project. He is considering proposals and contracts presented by vendors for a portion of the project work. Of the following, which contract is least risky to the DSA Project from Sammy’s perspective?
Fixed-price
Bradley is the PM of the Warehouse Remodeling Project for his company. He is in the process of determining which contracts to use in this project. His company is risk-averse so the correct choice of contract is important to Bradley. Of the following contract types, which one requires the seller to assume the risk of cost overruns?
Lump-sum
*Provides a fixed fee to complete the contract; the seller absorbs any cost overruns
Benji is the PM of the PLP Project. He has hired an independent contractor for a portion of the project work. The contractor is billing the project $120/hr plus materials. This is an example of what?
Time and amterials.
Mary is the PM of the JHG Project. She has created a procurement statement of work (SOW) for a vendor. What project component is the procurement statement of work based on?
The scope baseline
You’re the PM for a software development project for an accounting system that will operate over the Internet. Based on your research, you have discovered that it will cost you $25,000 to write your own code. Once the code is written, you estimate you’ll spend $3000 per month updating the software with client information, government regulations, and maintenance. A vendor has proposed to write the code for your company and charge a fee based on the number of clients using the program every month. The vendor will charge you $5 per month per user of the web-based accounting system. You’ll have roughly 1200 clients using the system per month. However, you’ll need an in-house accountant to manage the time and billing of the system, so this will cost you an extra $1200 per month. How many months will you have to use the system before it is better to write your own code than to hire the vendor?
6 months.
*The monies invested in the vendor’s solution would have paid for your own code in six months. This is calculated by finding your cash outlay for the 2 solutions: $25000 for your own code creation; zero cash outlay for the vendor’s solution. The monthly cost to maintain your own code is $3000. The monthly cost of the vendor’s solution is $7200. Subtract your cost of #3000 from the vendor’s cost of $7200 and this equals $4200. Divide this number into the cash outlay of $25000 to create your own code, and you’ll come up with 5.95 months.
Henry has been negotiating with the ABN Contracting Company for 2wks regarding some procured work on the project. Henry has sent the ABN Contracting Company a letter of intent. This means what?
Henry intends to buy from the ABN Contracting Company
Martha is the PM of the MNB Project. She wants a vendor to offer her one price to do all of the detailed work. Martha will issue which type of document?
An invitation for Bid (IFB)
*A request for a sealed document that lists the seller’s firm price to complete the detailed work
You’re the PM for your company and you have 6 vendors on your project. You’ve worked with the vendors collectively to organize and schedule their overlapping work, scope control, and changes within their contract requirements. You have created many procurement documents in this project. Which one of the following is true about procurement documents?
They ensure receipt of complete proposals.
You’re the PM of the SRQ City Network Project for your company. You will be managing the selection of several vendors to participate in this process and your project team wants to know when seller selection actually happens. In what process group does the select seller event happen?
Executing
You have an emergency on your project. You have hired a vendor who is to start work immediately. What contract is needed now?
Letter contract
You’re the PM for a seller and are managing another company’s project. Things have gone well on the project, and the work is nearly complete. There is still a significant amount of funds in the project budget. They buyer’s representative approaches you and asks that you complete some optional requirements to use up the remaining budget. You should do what?
Gain the approval of the project stakeholder for the requested work
There are some risks that you can do little about. In your most recent project, for example, a tornado has wrecked your construction project. The tornado is known as what?
A force majeure
*Sometimes called “an act of God”, is a natural disaster that can wreck a project
You’re the PM of the GUY Project for your org. This project has recently been chartered and you’re starting the process of stakeholder identification. In this process, you’re working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process?
Communications management plan
Beth is the PM for a large health care project. She is working with the project sponsor to define the steps she’ll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis?
Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.
You’re the PM for your org. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project. What type of stakeholder classification model should you create?
A power/influence grid
*Evaluating the amount of power and influence a stakeholder has over the project will determine where the stakeholder is placed on the grid. Stakeholders with high power and high influence are top priority. Stakeholders with little power and influence are still considered, but they have less priority than other stakeholders in the project.
Henry has been tasked to create a salience model for his project. This model defines 3 characteristics for project stakeholders. Which one of the following is NOT one of the 3 characteristics of the stakeholders mapped in the salience model?
Influence
*A salience model plots out a person’s power, urgency, and legitimacy in the project. It does not include their influence.
You’re the PM of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis you’d like to create a document that captures all of the stakeholders’ contact information, assessment information, and classification in the project. What type of document are you creating?
Stakeholder register
*Only output of stakeholder identification. It’s a log of all the stakeholder information you’ve gathered in the project. It will help you communicate with project stakeholders, ensure that you understand the stakeholders needs, wants, and expectations, and helps you classify stakeholder objectives and priorities.
Terry is the PM of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn’t know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott?
Unaware
You’re a project management consultant for your company and you’re meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably. What type of stakeholder is Mary?
Resistant
*Doesn’t want the change the project will bring
You’re the PM of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and he’s working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings. What type of stakeholder is Henry?
Leading
Sammy is the PM of the KHG Project. Some of the stakeholder in this project are opposed to the project, some are in favor of the project, and some are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder. What type of chart is management asking for?
Stakeholder engagement assessment matrix
You’re the PM of the GUY Project for your company and you’re working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communication. What project management plan will you refer to?
Project stakeholder management plan
Holly is a new project manager and she’s confused about the need for the change log and how it relates to the stakeholder engagement process?
Because it communicates changes to the stakeholders.
*The change log will help Holly manage stakeholder engagement because she will need to relay information about changes to the appropriate parties. Change can be a sensitive issue in some instances, so always examine the change and think through all of the possible scenarios and reactions the stakeholders may have to the change.
Part of stakeholder management is the reliance on interpersonal skills. Which one of the following is an interpersonal skill?
Conflict resolution.
Just as you need interpersonal skills, you’ll also need management skills to effectively engage the stakeholders in the project. Which one is a management skill?
Influence
As a PMP and CAPM candidate, you should be familiar with the inputs, tools and techniques, and outputs of the project management process. The management of stakeholder engagement creates five outputs. Which one of the following is not an output of the process?
Project schedule for stakeholder communications
You’re coaching several new project managers on effective control of stakeholder engagement. The PMs are confused as to why the change requests come from this project. What is the most likely type of change that will come from controlling stakeholder engagements?
Corrective actions.
*Defects are changes that have already happened because the defect is different than what was planned in the project. A defect to be solved requires a change through a corrective action to get the results back in alignment with the project scope.
Ned is the PM of the NHQ Project and he’s meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting?
Profile analysis meeting
What type of communication is happening in a meeting with several stakeholders exchanging ideas?
Interactive.
You’re the PM of a large construction project. You have created a website that allows the different functional manager to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this?
Pull
Which one of the following examples best describes a push communication?
A project newsletter for the stakeholders from the PM.
*Push communc.: Means that one person is sending out the info to other ppl.
Your project has 45 stakeholders as of today. You’ve just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week?
1711.
*Use formula N(N-1)/2, where N represents the # of stakeholders. Find current # of communication channels, which is 990. Then, find the channels with added stakeholders, which is 2701. Finally, find the difference of 2701 and 990, which is 1711 more communication channels.
You’re the PM for the JHG Project. This project requires coordination with the director of manufacturing, HR, the IT department, and the CIO. This is an ex. of what type of input to organizational planning?
Organizational interfaces.
You’re the PM of the Newton Construction Project. This project will use internal and external employees on your project team. Your project requires an electrician at month 8. This is an example of which of the following?
Staffing requirements
You’re the PM of the PUY Project. This project requires a chemical engineer for 7 months of the project, although there are no available chemical engineers within your dept. This is an example of which of the following?
Staffing requirements.
*When a project needs a resource, it is a staffing requirement.
You’re the PM in an organization with a weak matrix. Your project team will come from 3 different lines of business within the organization and they are also working on at least 2 other projects. Who will have the authority in your project?
Functional management.
*In a weak matrix structure, functional mgmt will have more authority than the PM
You’re the PM for the LMG Project. Your project will have several human resource issues that must be coordinated and approved by the union. Which of the following statements is correct about this scenario?
The union is considered a project stakeholder.
*Because it has a vested interest in the project’s outcome.
You’re the PM of the PLY Project. This project is similar to the ACT Project you have completed. What method can you use to expedite the process of organizational planning?
Use the roles and responsibilities defined in the ACT Project on the PLY Project.
*When projects are similar in nature, the PM can use the roles and responsibilities defined in the historical project to guide the current project.
You’re the PM in your org. Your project is part of a larger program led by Nancy Whitting. Nancy is a believer of McGregor’s Theory of X and Y. Which of the following is an example of Theory X?
Micromanagement
*Theory X states that workers have an inherent dislike of work and will avoid it if possible. With regard to this theory, micromanagement is a method used to make certain workers complete their work.
You’re the PM of the PLN Project. The team members are somewhat afraid of you as PM because they see you as management. They know that a negative review from you about their project work will impact their yearly bonus. This is an example of which of the following?
Coercive power.
*When the project team is afraid of the power the PM yields
You’re the PM of the MMB Project. The president of the company has spoken to the project team and told them of the confidence and respect he has in you to lead the project to a successful completion. The PM has what typ of power on this project?
Formal power
*The company pres. has assigned you to the position of the PM
Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time, accurate, and of quality. He also has a reputation of being a “good guy” and is well liked. Because of this, management has decided to move Tyler into the role of PM for a new database administrator project. This is an example of which?
The halo effect
*Is the assumption that because the person is good at a technology, he would also be good at managing a project dealing with that said technology.
You’re the PM of the Holson Implementation Project for your company. It’s come to your attention that 3 of your project team members are in a disagreement about the direction the project work should take. This disagreement is stalling the project schedule and causing the other project team members to become uncomfortable. You need to resolve this situation quickly and professionally. Which problem-solving technique is the best for most project management situations?
Collaborating/Problem Solving
Harold is an outspoken project team member. All of the project team members respect Harold for his experience with the technology, but often things have to go in Harold’s favor, otherwise the team’s in for a bumpy ride. During a discussion on a solution, a project team member waves her arms and says, “Fine, Harold, do it your way.” This is an example of which of the following?
A yield-lose solution
*When Harold always has to win an argument and team members begin to give in to Harold’s demands simply to avoid the argument rather than finding an accurate solution
You’re the PM for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project Which of the following is likely not a top concern for the customer?
Personality conflicts
There are several management theories that you should understand for your PMI exam and for your role as a PM. Which theory believes that workers need to be involved with the management process?
Ouchi’s Theory Z
*States that workers need to be involved with the management process
You need a method to keep workers motivated and inspired on your project. This project has many conditions that the project team sees as unfavorable, but they do like you as a PM. ___ states that as long as workers are rewarded, they will remain productive.
Vroom’s Expectancy Theory describes how people will work based on what they expect in return. If people are rewarded because of the work they complete, and they like the reward(payment), they will continue to work.
You’re the PM for Industrial Lights Project. You’ve been hired by your organization specifically because of your vast experience with the technology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this project?
Expert power.
*Due to experience with technology and with projects similar in nature
You’re the PM for GHB Project. You’ve served as a PM for your organization for the past 10 yrs. Practically all of your projects come in on time and on budget. The project team has worked with you in the past, and they consider you to be an expert PM. They also like working with you. Given all of this, you likely have what type of power on this project?
Reference power
You’re the PM for your org. and it’s come to your attention that some of the project team members are in disagreement with the senior network engineer about the installation of some equipment. You need to resolve this situation quickly before the project stalls any longer. Which of the following is an example of coercive power?
A PM who will openly punish any team member who is late with an activity
Mike is the PM for a project with a very tight schedule. The project is running late, and Mike feels that he does not have time to consider all the possible solutions that 2 team members are in disagreement over. He quickly decided to go with the team member with the largest amount of seniority. This is an ex. of which?
Forcing.
*Forcing happens when the PM makes a decision based on factors that are not relevant to the problem. Just because a team member has more seniority doesn’t mean this individual is correct
You’re the PM in a projectized org. Your job as a PM can be described best by which?
Full-time
Categories: Project Management