Chapter 23 – Teams, Team Building, and Teamwork
True or False? In total quality management, the teams were formerly referred to as “quality circles”.
True or False? Depending on the issues addressed, there are potential legal problems with teams that consist entirely of managers.
True or False? The popularity of total quality management programs spurred increased emphasis on consultative management approaches.
True or False? It is generally a matter of individual opinion as to whether “quality” committees or committees established to serve as communications channels to improve quality are labor organizations under the law.
True or False? There is a direct relationship between employee commitment and an employee’s sense of being included as part of a team.
True or False? The supervisor who clearly identifies with higher management conveys a sense of strength that is conducive to the success of employee teams.
True or False? Motivation always remains individual, so individual identity and individual motivation must be perpetuated as the heart of an effective work team.
True or False? Team maturity is the ultimate goal of the team-building process.
In the disequilibrium phase of team building:
Most people in the group are having their effects as individuals according to their own needs and desires.
The supervisor who strives to build and maintain an effective team must first and foremost:
Generally hold an optimistic view of employees overall and exhibit a Theory Y approach to management.
In utilizing employee teams, it is necessary for those assembling and guiding a team to:
Avoid allowing the team to deal with terms and conditions of employment.
Although they may function individually, all teams are actually ____________ with other organizational elements.
It only makes sense to try to account for employees’ needs and desires in determining the shape of a _____________ program.
An employee team might be seen as an illegal labor organization if its suggestions or recommendations result in _______________ decisions.
Employee participation may well be the key to continuing increases in quality, efficiency, and __________.
In the ________ stage of team building, individual commitment is tentative and a number of people are likely to adopt a “wait-and-see” attitude.