Team Building chapter 1 & 2
The Four C’s of Team Performance
The Context for the team
The Composition of the team
The Competencies of the team
The Change management Skills of the team
The Composition of the team
The Competencies of the team
The Change management Skills of the team
Context
refers to the organizational environment in which the team must work
How high performing teams manage Context effectively
1) Establish measurable team performance goals
2) Ensure members know teamwork is critical to meeting those goals
3) Establish reward system which rewards team performance
4) Eliminate roadblocks to teamwork in organizational structure
5) Establish a culture that supports teamwork
6) create information systems to support team decision making
7) create human resource systems to support teamwork
2) Ensure members know teamwork is critical to meeting those goals
3) Establish reward system which rewards team performance
4) Eliminate roadblocks to teamwork in organizational structure
5) Establish a culture that supports teamwork
6) create information systems to support team decision making
7) create human resource systems to support teamwork
To create a context that support teamwork managers must aks:
1) How important is teamwork to the task?
2) What type of team is needed?
3) Does the organization’s culture, structure, and systems support teamwork?
2) What type of team is needed?
3) Does the organization’s culture, structure, and systems support teamwork?
How important is teamwork to the task?
Use Continuum of Teamwork:
Shows how much teamwork is required for a team to function based on the interdependence required to complete the task
Modular Interdependence
Team performance is based on individual performances that are pooled together (low teamwork)
Ex. Golf Team or University Department
Ex. Golf Team or University Department
Sequential Interdependence
One person cannot perform his or her task until another has completed his or her task and passed on the results. (Moderate Teamwork)
Ex. Baseball Team or Accounting department
Ex. Baseball Team or Accounting department
Reciprocal Interdependence
Each individual must work in close coordination with other team members because he or she can complete tasks only through a process of simultaneous and iterative knowledge sharing (High Teamwork)
Ex. Basketball or SWAT team
Ex. Basketball or SWAT team
What type of team is needed?
3 types:
1) Decision Teams
2) Task Teams
3) Self Directed Teams
Decision Team
Have the basic goal of collecting all relative information and using it to make a decision
Task Team
Must perform a set of interlocking tasks to accomplish an end result – a certain product, service, or activity
Self-Directed Teams (autonomous or semi-autonomous)
Autonomous team – no formally designated leader
Semi-autonomous team – has a designated leader but makes decisions independent of the leader
Organizational Culture
Represents the basic shared values and assumptions held by most people in the organization. Emphasize that teamwork is essential at all levels of the org.
Organizational Structure
Refers to the basic design of an organization; reflects authority, communication patterns, and the responsibility for certain functions. It should account for teamwork that must occur across various functions and departments.
Organizational Systems
Are the agreed-on methods for doing work in the organization. ex. pay/evaluation systems based on individual performance alone are not conducive to teamwork, info systems where info is only given to manager are bad too